Purchase & Fee Policy
All purchases for services and retail items are non-refundable, cannot be cancelled, and are non-returnable.
General Booking Policy
Friendly reminder: if you’d like to reschedule or cancel any appointments, we require 24 hours ’ notice. Any notice within those 24 hours will require a rescheduling fee. Please be advised you cannot be seen until the fee is paid in full.
Reschedule Fees:
- All cancellations with less than 24 hours ’ notice for 15-60 minute appointments are subject to a $100 cancellation fee.
- All cancellations with less than 24 hours ’ notice for 60+ minute appointments are subject to a $200 cancellation fee.
No-show appointments (i.e. appointment time has commenced, and we have not heard from you) or appointments cancelled 2 hours before the start time of an appointment are considered forfeited and cannot be rescheduled.
Late cancellations or no-shows of new client consultations using Groupon or any other coupon of pre-purchased services will have their coupon redeemed, and one session of their pre-purchased series will be applied to the missed consultation and will count as a lost session.
Children, Guests & Pet Policy
Due to the clinic setting, we cannot safely accommodate pets (besides working service animals) and children under the age of 12. Children 12 years old and adult guests not receiving treatment are asked to wait in the lobby for the client’s treatment.
Your practitioner is assigned to you according to your requested appointment time. We book appointments according to availability and cannot accommodate requests for practitioners and staff members.
Access Total Body and our staff pride ourselves on ensuring low-cost treatments and that all our patients are seen on time, without any unnecessary wait times typically experienced with other esthetic facilities. To accomplish this, we rely on our clients’ commitment to keeping their scheduled appointments for their convenience.
We strictly avoid overbooking to ensure you are seen promptly at your desired time.
Access Total Body’s pricing and specials are carefully calculated based on our clients’ abilities to keep the appointment times they have committed to. Therefore, please notify us 24 hours in advance if you cannot keep your appointment so we can schedule another client within your appointment time.